Terms and Conditions

The present General Terms and Conditions (hereinafter: GTC) contains the rights and obligations of TBR Europe Limited Kft. (hereinafter: Service Provider) and the Customer (hereinafter: Customer) using the electronic commerce services provided by the Service Provider via the www.thomasbreitling.hu website (hereinafter: Website). (Service Provider and Customer hereinafter collectively: Parties). The GTC – with the exception of reseller contracts – applies to all legal transactions and services that take place via the www.thomasbreitling.hu website, regardless of whether they are performed from Hungary or abroad, by the Service Provider or its collaborators.

Service provider details:

• Name: TBR Europe Limited Ltd.

• Headquarters: 1027 Budapest, Bem J. u. 6, ground floor.

• Branch and mailing address: 1045 Budapest, Berni u. 1. B. building.

• Customer service: see more 1.7

• Phone number: +36 (30) 824 5717

• Company registration number: 01-09-191029

• Court of registry: Commercial Court of the Metropolitan Court

• Tax number: 24947842-2-41

• Bank account number: 10700392-68507985-51100005

1. General information, scope of the contract

1.1. The scope of these GTC covers all electronic commerce services provided in the territory of Hungary, which are carried out through the electronic store located on the website (hereinafter referred to as: web store). The scope of these GTC also covers all commercial transactions in the territory of Hungary, which are concluded between the Parties specified in this contract. Purchases in the web store are regulated by Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society, Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses, and Act V of 2013 on the Civil Code.

1.2. Purchases in the web store are possible by placing an order electronically, as specified in these GTC.

1.3. Some services of the web store can only be used after registration.

1.4. A contract is concluded between the Parties with the order and its confirmation by the Service Provider. The contract is considered a written contract. The Service Provider records the contract and keeps it for 2 (two) years from the date of conclusion of the contract.

1.5. Language of the contract: Hungarian.

1.6. The Service Provider is not subject to the provisions of any code of conduct.

1.7. Place and method of complaint handling

• Address and postal address: 1045 Budapest, Berni u. 1.

• Phone: +36 (30) 231 7227

• Method of complaint handling: by phone, e-mail, by post

• Telephone complaint handling hours: weekdays: 8:00-16:00

2. Order – general provisions

2.1. In order to place an order and fulfill the contract [delivery of the product(s)], it is necessary to provide the Customer with accurate data. If the Customer is registered in the web store, he/she can view and modify his/her data via the “Account” menu item. Registration is not required to browse the products.

2.2. The Service Provider shall not be liable for any delivery delays or other problems or errors attributable to data provided incorrectly and/or inaccurately by the Customer. The Service Provider shall not be liable for any damages resulting therefrom. The Service Provider shall not be liable for any damages or errors resulting from changes to the registered data by the Customer.

2.3. The essential properties and characteristics of a product can be found on the data sheet accessible by clicking on the image of the product, provided that the detailed, actual properties of the product are included in the instructions for use attached to the product. It is considered contractual performance by the Service Provider if the product has more favorable and advantageous properties than the information provided on the website or in the instructions for use. The instructions for use of the products – where required by law – are attached to the product by the Service Provider.

The product information in the web store is for informational purposes only. There may be a minimal difference between the photo and the color of the product, as the photos were taken in a studio with flash lighting. In the case of patterned materials, the pattern may not fall exactly as in the photo due to the cut. There is no separate warning about possible differences on the data sheet of each product. The products can only be ordered in the size indicated on the data sheet. In the case of products that do not have European sizing on their data sheet, the Customer can obtain information about the sizes of the given product corresponding to European sizing by clicking on the “Size Charts” menu item on the website.

2.4. The purchase price of the product is always the amount indicated next to the selected product, which already includes VAT. The purchase price of the products - with the exceptions set out in these GTC - does not include the cost of delivery.

2.5. The Service Provider reserves the right to change the prices of products that can be ordered in the web store, provided that the modification enters into force simultaneously with its appearance on the website. The modification does not adversely affect the purchase price of products that have already been ordered, however, in the event of a price decrease occurring between the conclusion of the contract (acceptance of the order by the Service Provider and its confirmation) and the receipt of the product, no refund is possible.

If, despite all due care, the Service Provider displays an incorrect price on the website, especially with regard to an obviously incorrect price, e.g. a price of “0” HUF or “1” HUF that is significantly different from the well-known, generally accepted or estimated price of the product, or that may appear due to a system error, the Service Provider is not obliged to deliver the product at the incorrect price, but may offer delivery at the correct price, in the knowledge of which the Customer may withdraw from his intention to purchase.

2.6 A maximum of 20 (twenty) products can be ordered per order.

2.7. Order process:

2.7.1. At the top of the website, the Customer can select the category in which they are looking for a product. The Customer can then navigate between product categories and product features using the filters displayed on the left side of the website.

2.7.2. Click on the images to access the product data sheets. On the selected data sheet, you can choose size and/or color. Models that can be ordered in multiple colors are listed as one product.

2.7.3. It is possible to place an order using the virtual shopping cart. After setting the size of the product(s) and – if the Customer wishes to purchase more than one item of the same product – the quantity, they can be placed in the shopping cart by clicking on the “add to cart” button. The shopping cart is located in the upper right part of the website and can be viewed by clicking on the “Shopping Cart” link, where the product can also be modified and deleted.

2.7.4. After finalizing the contents of the cart, the data sheet for filling in the Customer's data and the individual contract terms and conditions can be accessed by clicking on the "Checkout" button. In order to place an order, it is mandatory to provide the Customer's name, billing and delivery address, the Customer's phone number, e-mail address, and to select a payment and delivery method on the data sheet. If the Customer has a coupon and/or other discount entitling to a discount, the discount can be applied by entering the coupon number and/or the discount identifier on the data sheet. Discounts can only be applied when placing an order. Discounts cannot be combined; only the coupon or only the other discount can be applied for one order.

2.7.5. In addition to completely filling out the mandatory fields of the data sheet to place the order, the Customer must declare – by clicking on the box on the data sheet – that he has read and accepted these GTC and the data protection and data management regulations. After that, the order will be placed by clicking on the "Confirm Order" button.

3. Offer binding, confirmation

3.1. Upon receipt of the offer (order) sent by the Customer, the Service Provider shall send an automatic confirmation e-mail without delay, which confirmation e-mail shall contain the Service Provider's acceptance of the Customer's offer (order), the data provided by the Customer during the order (e.g. billing and shipping information, etc.), the order identifier, the order date, the list of elements belonging to the ordered product, its quantity, the price of the product, shipping costs and the total amount to be paid. The confirmation e-mail shall be deemed to be the Service Provider's acceptance of the offer made by the Customer, and a valid contract shall be established between the Service Provider and the Customer with this confirmation. Confirmation of the order shall not mean that the Service Provider will be able to deliver the ordered product(s) for sure. In the case of mainly discounted or discontinued products, it may be possible that the ordered product is incomplete or damaged, therefore it cannot be sold. In this case, the Service Provider will notify the Customer of the impediment to performance as soon as possible – by e-mail or telephone.

3.2. The Customer is exempt from the binding offer if he does not receive a separate acceptance e-mail from the Service Provider regarding his submitted order – in accordance with point 3.1 – without delay, i.e. within 96 hours.

3.3. The order is considered an electronically concluded contract, which is governed by Act V of 2013 on the Civil Code, Act CVIII of 2001 on electronic commerce services and certain issues of information society services. The contract is subject to Government Decree 45/2014 (II.26.) on the detailed rules for contracts between consumers and businesses, and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

4. Correcting data entry errors

4.1. The Customer has the opportunity to correct data entry errors (deletion and/or modification) on the ordering interface of the website at any stage of the order and until the order is sent to the Service Provider in the web store.
4.2. During the ordering process, the ordered product(s) and the exact total amount to be paid are displayed on the ordering interface of the website at all times.

3.2. The Customer is exempt from the binding offer if he does not receive a separate acceptance e-mail from the Service Provider regarding his submitted order – in accordance with point 3.1 – without delay, i.e. within 96 hours.

3.3. The order is considered an electronically concluded contract, which is governed by Act V of 2013 on the Civil Code, Act CVIII of 2001 on electronic commerce services and certain issues of information society services. The contract is subject to Government Decree 45/2014 (II.26.) on the detailed rules for contracts between consumers and businesses, and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

5. Delivery conditions

5.1. The Service Provider shall deliver the ordered product(s) to the Customer using a shipping company (hereinafter referred to as: courier service), to the delivery address provided by the Customer during the order. The delivery fee shall be borne by the Customer. The delivery fee shall be indicated on the invoice and shall be paid by the Customer in accordance with the payment method chosen by the Customer during the order.
If multiple orders are received from a Customer on the same day, these will be considered separately for the home delivery fee. If the Customer indicates this when placing the second order and based on the Service Provider's feedback, there is still a possibility, the Service Provider may combine the orders; it is not possible to subsequently combine packages that have already been launched. The Service Provider reserves the right to change the delivery fee, provided that the modification enters into force simultaneously with its appearance on the website. The modification does not affect the purchase price of products that have already been ordered.


5.2. The ordered product(s) will arrive in a sealed box and if payment has not been made in advance, the purchase price and any shipping fee must be paid in cash to the courier service delivery person against the invoice. In the event that the packaging is damaged upon receipt, it is recommended to open the package containing the product in the presence of the courier service delivery person, to check the integrity of the product(s) and to report the damage to the Service Provider. The courier service delivery person will record the delivery of the damaged product.


5.3. The delivery of the product(s) is carried out by GLS Courier Service, for further information please visit the GLS Courier Service website.


5.4. Delivery is made exclusively within the territory of Hungary. We do not deliver abroad!

6. Payment terms

The Customer can choose from the following payment methods:
• Cash on delivery
• By bank transfer
• CIB bank card payment (details here: Information)

7. Right of withdrawal

7.1. The provisions of this section apply exclusively to natural persons acting outside their trade, profession or business activity who purchase, order, receive, use or make use of goods, as well as to the recipient of commercial communications and offers related to the goods (hereinafter referred to as: Consumer).

7.2. The Consumer is entitled in the event of a contract for the sale of the product
a) the product,
b) when providing multiple products, the last product provided,
to withdraw from the contract without giving any reason within 14 (fourteen) calendar days from the date of receipt by the Consumer or a third party designated by the Consumer other than the carrier.

7.3. The Consumer is also entitled to exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product.

7.4. The Consumer is not entitled to the right of withdrawal with regard to a product in sealed packaging that cannot be returned after opening after delivery for health or hygiene reasons (e.g. underwear, swimwear).

7.5. Procedure for exercising the right of withdrawal

7.5.1. If the Consumer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw to the Service Provider using the contact details indicated in point 1.7 of these GTC, in person, by post, by e-mail or via the webshop after logging in for previous orders.

The withdrawal form can be downloaded here. [ PDF ]

If the Consumer does not use the sample published by the Service Provider to exercise the right of withdrawal, the statement is clear if it contains, in addition to the withdrawal statement, at least the Consumer's name, delivery address and order number.
The Consumer exercises his right of withdrawal within the deadline if he sends his declaration of withdrawal to the Service Provider before the expiry of the deadline specified above.

7.5.2. The Consumer bears the burden of proving that he has exercised his right of withdrawal in accordance with the provisions set out in point 7.

7.5.3. The withdrawal shall be deemed to have been made within the deadline if the Consumer sends his/her declaration to the Service Provider within 14 (fourteen) calendar days (even on the 14th calendar day). In case of sending by post, the Service Provider shall take into account the date of posting, and in case of sending by e-mail, the time of sending the e-mail, for the purpose of calculating the deadline.

7.5.4. In the event of withdrawal, the Consumer is obliged to deliver the ordered product(s) to the Service Provider's store issuing the invoice or to the address indicated in point 1.7 without undue delay, but no later than 14 (fourteen) calendar days from the date of notification of the withdrawal, by registered mail, by courier service or in person. The deadline is deemed to have been met if the Consumer sends the product (sends it by post or hands it over to the courier ordered by him) or personally delivers the product to one of the addresses indicated above before the expiry of the 14-day deadline.
The Customer may deliver the ordered product(s) to any store of the Service Provider within the aforementioned deadline, but only in person, but in this case he/she shall bear the cost of transporting the product(s) from the place of delivery to the store of the Service Provider that invoices the product(s). The Customer shall pay this shipping fee simultaneously with the personal delivery of the product(s) to the Service Provider.

7.5.5. The cost of returning the product(s) to the Service Provider's address shall be borne by the Consumer. The Service Provider is not able to accept the package returned by cash on delivery. Apart from the cost of returning the product(s), the Consumer shall not be charged any other costs in connection with the withdrawal.

7.5.6. If the Consumer withdraws from the contract, the Service Provider shall immediately, but no later than within 14 (fourteen) calendar days from the receipt of the Consumer's declaration of withdrawal, refund all payments made by the Consumer, including the delivery fee, except for the "Same-day delivery" fee. The Service Provider is entitled to withhold the refund until the Consumer has received the product back or has proven beyond doubt that it has been returned: the Service Provider shall take into account the earlier date of the two.

7.5.7. During the refund, the Service Provider uses the same payment method as the payment method used during the order, unless the Consumer expressly consents to the use of another payment method, and the Consumer will not incur any additional costs due to the use of this refund method.

7.5.8. The consumer can only be held liable for the depreciation of the product if it occurred due to use exceeding the use necessary to establish the nature and properties of the product. The shoe box is an inseparable part of the product and therefore cannot be used as postal packaging material; in case of damage to the shoe box, a depreciation of HUF 3,000 will be charged.
When purchasing 2+1 discount products, you can only exercise your right of withdrawal if you return all ordered products. That is, if you return the 2 products you paid for and the 1 gift product.

8. Warranty


8.1. The Service Provider is not subject to any warranty obligation for its products under Act V of 2013 on the Civil Code or any other legal regulation.
8.2. The Service Provider does not provide any voluntary warranty for the products it sells.

9. Warranty

9.1. Warranty of accessories
9.1.1. The Customer may assert a warranty claim against the Service Provider in the event of defective performance by the Service Provider. In the case of a consumer contract, the Customer, who is a consumer, may assert his warranty claims within a limitation period of 2 years from the date of receipt of the product(s), for product defects that already existed at the time of delivery of the product. The Customer may no longer assert his warranty rights beyond the two-year limitation period.
9.1.2. In the case of a contract concluded with a non-consumer, the entitled party may assert their warranty claims within a limitation period of 1 year from the date of receipt.
9.1.3. The Customer may – at his/her choice – request repair or replacement, unless the fulfillment of the request chosen by the Customer from these is impossible or would entail disproportionate additional costs for the Service Provider compared to the fulfillment of his/her other request. If the Customer did not or could not request repair or replacement, he/she may request a proportionate reduction in the consideration or the Customer may repair the defect at the Service Provider’s expense or have it repaired by someone else or – in the last resort – may withdraw from the contract. There is no right to withdraw due to an insignificant defect.
9.1.4. The Customer may switch from the chosen warranty right to another, but shall bear the cost of the switch, unless it was justified or the Service Provider gave a reason for it.
9.1.5. The Customer is obliged to notify the Service Provider of the error immediately after its discovery, but no later than within two months of the discovery of the error.
9.1.6. The Customer may assert his warranty claim directly against the Service Provider.
9.1.7. Within six months of the performance of the contract, there is no other condition for asserting a warranty claim for goods other than the notification of the defect, if the Customer proves that he purchased the product from the Service Provider (by presenting an invoice or a copy of the invoice). In such a case, the Service Provider is only exempt from the warranty if he rebuts this presumption, i.e. proves that the defect in the product arose after the delivery to the Customer. If the Service Provider can prove that the cause of the defect arose for a reason attributable to the Customer, he is not obliged to grant the warranty claim made by the Customer. However, after six months from the performance, the Customer is obliged to prove that the defect he has recognized already existed at the time of performance.
Naturally, in order to enforce any warranty claim, the product(s) must be returned to the Service Provider, to the address specified in Customer Service Section 14.1. The Service Provider will only accept clean product(s), and will return unclean product(s) to the Customer.
9.1.8. If the Customer asserts his warranty claim with respect to the part of the product that can be separated from the indicated defect, the warranty claim is not considered to be asserted for other parts of the product.

9.1.9. In the event of replacement or withdrawal, the Customer is not obliged to reimburse the decrease in value of the product(s) that is a consequence of the intended use. The Customer is obliged to pay the Service Provider for the decrease in value of the product(s) that is a consequence of the intended use.

9.1.10. In the event of defective performance, the costs related to the fulfillment of the warranty obligation shall be borne by the Service Provider. The Service Provider shall pay the costs incurred by the Customer in connection with the fulfillment of the warranty obligation to the Customer only after presenting credible proof of the costs (by presenting an invoice, postal registration slip, etc.). If the failure of the Customer to fulfill the maintenance obligation also contributed to the failure of the product, the Customer shall bear the costs incurred in fulfilling the warranty obligation in proportion to his contribution, if he had knowledge of the maintenance of the product, or if the Service Provider fulfilled its obligation to provide information in this regard. If it is proven that the defect in the product arose after the performance (i.e. the Service Provider did not perform defectively), then the costs incurred in enforcing the warranty right (including the cost of returning the product to the Customer) shall be borne by the Customer.

9.1.11. A sample declaration for asserting a warranty claim is available here. [ PDF ]

If the Customer does not use the template published by the Service Provider to enforce a warranty claim, the statement must include at least a description of the product defect, the chosen warranty claim, the Customer's name, delivery address and order number. The Customer may submit his/her statement to enforce a warranty claim in accordance with the provisions of Section 13.1 or via the contact details provided.

9.2. Product warranty

9.2.1. In the event of a product defect, the Customer (hereinafter referred to as: Consumer) may – at his/her choice – assert the right specified in point 9.1 or a product warranty claim.

9.2.2. However, the Consumer is not entitled to assert a warranty claim and a product warranty claim simultaneously and in parallel for the same defect. However, in the event of a successful claim under a product warranty, the Consumer may assert a warranty claim against the manufacturer for the replaced product or repaired part.

9.2.3. As a product warranty claim, the Consumer may only request the repair or replacement of the defective product. In the event of a product warranty claim, the Consumer must prove the defect of the product.

9.2.4. A product is considered defective if it does not meet the quality requirements in force at the time of its release to the market or if it does not have the properties specified in the description provided by the manufacturer.

9.2.5. The Consumer may assert his product warranty claim within two years from the date of placing the product on the market by the manufacturer. After this deadline, he loses this right. The Consumer is obliged to notify the manufacturer of the defect without delay after discovering the defect. A defect notified within two months of discovering the defect shall be deemed to have been notified without delay. The Consumer is liable for any damage resulting from the delay in notification.

9.2.6. The Consumer may exercise his product warranty claim against the manufacturer or distributor of the product (Service Provider).

9.2.7. According to the Civil Code, the manufacturer and distributor of the product (Service Provider) is considered a manufacturer.

9.2.8. The manufacturer, distributor (Service Provider) is only exempt from its product warranty obligation if it can prove that:
• the product was not manufactured or placed on the market as part of its business activities, or
• the defect was not detectable at the time of placing on the market, based on the state of science and technology, or
• the product defect results from the application of a law or mandatory official regulation.

9.2.9. The manufacturer, distributor (Service Provider) only needs to prove one reason for exemption.

9.2.10. A sample declaration for asserting a product warranty claim is available here. [ PDF ]
If the Consumer does not use the template published by the Service Provider to enforce a product warranty claim, the statement must include at least a description of the product defect, the chosen warranty claim, the Customer's name, delivery address and order number. The Consumer may submit his statement to enforce a product warranty claim in accordance with the provisions of Section 13.1. or via the contact details provided.
Naturally, in order to enforce any product warranty claim, the product(s) must be returned to the Service Provider, to the address specified in Customer Service Section 13.1. The Service Provider will only accept clean product(s) and will return unclean product(s) to the Customer.

10. Exchange

10.1. The Customer is entitled to personally exchange the product purchased in the web store, request a size exchange of the same value, or buy back the price of the product (hereinafter collectively: exchange) within 14 (fourteen) calendar days from the receipt of the product, at the Service Provider's store issuing the invoice. Exchange is possible only in the case of an unused product. For exchange, the unused product and all its accessories must be complete and undamaged, including the information booklets, the shoe box and any other accessories in the packaging, packaging and the original invoice. In the absence of these, the Service Provider will not accept the product for exchange. In the event that the product to be exchanged was purchased in the 2 + 1 free promotion, then the exchange can only take place if the number of products delivered at the time of order does not change.

10.2. The Customer may request the exchange at the Service Provider's store that issued the invoice:
a) in person at the same time as the product is delivered; or
b) by simultaneously sending the product by post (including courier service).
10.3. The deadline for the exchange option shall be deemed to have been met if the Customer has mailed the exchange request form and the product or handed it over to the courier service on the last day of the deadline.
10.4. In case of requesting an exchange by post, the Customer shall bear the costs of sending the exchange request form, as well as the product back to the Service Provider and the delivery of the replacement product to the Customer. The delivery of the replacement product to the Customer is carried out by a courier service. The delivery cost for the entire territory of the country is 1500 HUF gross. The method of payment for the delivery cost: cash on delivery.

10.5. In the case of requesting an exchange by post, if the Customer requests the same product, but in a different size, please indicate the requested size on the exchange request form, stating that before indicating the size, please check whether the requested size is available in the web store. If a different product is requested, please indicate the product's article number (which can be found on the product data sheet in the web store) and the requested size on the exchange request form. In the event that the purchase price of the requested exchange product is higher than the purchase price of the product requested to be exchanged, the method of payment of the difference is: cash on delivery.
10.6. In the unexpected event that the Service Provider is unable to provide the replacement product (e.g. it is out of stock), the Customer will be notified. Based on the Service Provider's notification, the Customer is entitled to choose another replacement product.

10.7. The exchange request form is only applicable if the exchange is requested by post. The exchange request form is available here. [ PDF ]

11. Liability

11.1. The information on the website has been posted in good faith, however, it is for informational purposes only, and the Service Provider is not responsible for the accuracy or completeness of the information.


11.2. The Customer may use the website solely at his own risk and accepts that the Service Provider shall not be liable for any material or non-material damage arising from use, beyond the liability for breach of contract caused intentionally, with gross negligence or criminal act, or for damage to life, physical integrity or health.


11.3. The Service Provider excludes all liability for the conduct of website users. The Client is fully and exclusively responsible for his or her own conduct, and in such cases the Service Provider shall fully cooperate with the relevant authorities in order to detect violations.


11.4. The pages of the service may contain links that lead to the pages of other service providers. The Service Provider is not responsible for the data protection practices and other activities of these service providers.


11.5. The Service Provider is entitled, but not obliged, to monitor the content made available by Customers while using the website, and the Service Provider is entitled, but not obliged, to search for signs of illegal activity in relation to the published content.


11.6. Due to the global nature of the Internet, the Client agrees to act in accordance with the provisions of applicable national laws when using the website. If any activity related to the use of the website is not permitted under the law of the Client's country, the Client shall be solely responsible for such use.


11.7. If the Customer notices objectionable content on the website, he/she is obliged to immediately report it to the Service Provider. If the Service Provider finds the report to be well-founded in the course of its good faith proceedings, it is entitled to immediately delete or modify the information.

11. Copyright

12.1. The website is protected by copyright. The Service Provider is the copyright holder or authorized user of all content displayed on the website and in the course of providing services available through the website: any copyrighted work or other intellectual creation (including, among others, all graphics and other materials, the layout and editing of the website interface, the software and other solutions used, ideas, implementation).


12.2. Saving or printing the content of the website and its parts on physical or other data carriers is permitted for private use or with the prior written consent of the Service Provider. Use beyond private use – for example, storage in a database, distribution, publication or download, commercial distribution – is only possible with the prior written consent of the Service Provider.


12.3. In addition to the rights expressly set out in these GTC, registration, use of the website, or any provision of the GTC does not grant the Customer any right to use or exploit any trade name or trademark appearing on the website. Apart from the display, temporary reproduction and private copying required for the intended use of the website, these intellectual works may not be used or exploited in any other form without the prior written permission of the Service Provider.

13. Legal remedies


13.1. Complaints handling

13.1.1. The Customer may submit consumer complaints regarding the product or the Service Provider's activities to the contact details specified in point 1.7.

13.1.2. In accordance with the applicable laws, the Service Provider shall immediately investigate the oral complaint and, if necessary, remedy it, if the nature of the complaint allows it. If the Customer does not agree with the handling of the complaint or if immediate investigation of the complaint is not possible, the Customer may file a written complaint, which must be sent to the Service Provider by post. The Service Provider shall send the Customer its substantive response specified in the section on written complaints at the latest, and shall proceed in accordance with the provisions regarding the written complaint.

13.1.3. The Service Provider will endeavor to immediately investigate and, if necessary, remedy any verbal complaint made over the phone.

13.1.4. The Service Provider shall examine the written complaint and respond to it in substance within thirty days of its receipt and shall ensure that the response reaches the Client. If the Service Provider rejects the complaint, it shall justify its position in its substantive response to the rejection.

13.1.5. The Service Provider is obliged to keep the minutes of the complaint and a copy of the response for five years.

13.1.6. The Service Provider accepts objections submitted by the Customer via the direct contact details provided in point 1.7.

13.2. Other legal remedies

13.2.1. If any consumer dispute between the Service Provider and the Customer is not resolved during negotiations with the Service Provider, the following legal remedies are open to the Customer:

a) Entry in the customer book. The customer book is available in all of the Service Provider's stores. The Service Provider will respond in writing to entries made here within 30 days.

b) Filing a complaint with the consumer protection authorities. If the Customer notices a violation of his consumer rights, he is entitled to file a complaint with the consumer protection authority competent for his place of residence. After assessing the complaint, the authority decides on the conduct of the consumer protection procedure.

c) Conciliation body. For the purpose of amicable out-of-court settlement of consumer disputes related to the quality, safety of products and the application of product liability rules, as well as the conclusion and performance of the contract, the Customer may initiate proceedings with the conciliation body operating under the professional chamber competent for his/her place of residence.

Contact details of the Budapest Conciliation Board:

• 1016 Budapest, Krisztina krt. 99. 3rd floor. 310.

• Mailing address: 1253 Budapest, P.O. Box: 10.

• E-mail address: bekelteto.testulet@bkik.hu

• Fax: 06 (1) 488 21 86

• Phone: 06 (1) 488 21 31

d) Court proceedings. The Customer is entitled to enforce his claim arising from a consumer dispute before the court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act III of 1952 on the Code of Civil Procedure.

14. Data transfer

statement

If you wish to order the product by bank card payment, you also accept the following statement along with the GTC:
I acknowledge that the following personal data of mine stored in the user database of www.thomasbreitling.hu by the data controller TBR Europe Limited Kft. (Registered at: 1027 Budapest, Bem J. u. 6 fszt.) will be transferred to OTP Mobil Kft. as the data processor. The scope of data transmitted by the data controller is as follows: name, e-mail address, telephone number, billing address data and delivery address data.
The nature and purpose of the data processing activity carried out by the data processor can be viewed in the SimplePay Data Processing Information at the following link: http://simplepay.hu/vasarlo-aff

15. Privacy Statement

14.1. The Service Provider respects the fundamental constitutional right to the protection of personal data, according to which everyone has the right to determine the disclosure and use of their personal data.


14.2. The Service Provider pays special attention to the increased compliance with Act VI of 1998 on the promulgation of the Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data, signed in Strasbourg on 28 January 1981, Act CXIX of 1995 on the processing of name, address and residence data for the purpose of research and direct marketing, and Act CXII of 2011 on the right to informational self-determination and freedom of information, when obtaining and processing personal data provided by the Customer, which is necessary for the use of the services.


14.3. The data provided by the Customer, such as last and first name, delivery address, telephone number, e-mail address and identifier, can be found in the electronic mail sent through the system. In the case of payment by bank card, the data required for payment is not managed by the Service Provider, but by CIB Bank Zrt.


14.4. The data controller of the website is the Service Provider.


14.5. The Service Provider declares that the purpose of processing the data in its database (name, email address, telephone number, ID, etc.) is to ensure the provision of services available in the web store, display personalized content and advertisements, prepare statistics, technically develop the IT system, and protect the rights of the Customers. The Service Provider may use the data to form user groups and display targeted content and/or advertisements on the Service Provider's websites to the user groups, or to send newsletters.


14.6. The Service Provider may not use the personal data provided by the Customer for purposes other than the above purposes. The provision of personal data to third parties or authorities - unless otherwise required by law or an official/court decision - is only possible with the express consent of the Customer. The Customer's personal data will be deleted by the Service Provider after the purpose of use has ceased or upon request.


14.7. The Customer's provision of data is voluntary, and its legal basis is the consent of the data subject. By using our services, the Customer gives his consent to the use of his data as specified above. The Customer may at any time request the deletion or modification of his data, information about his processed data, and may object to the processing of his data. In the event of failure of his request or objection, he may apply to court within 30 calendar days.


14.8. The Service Provider shall carry out the activities related to the processing of data in its possession in accordance with the applicable laws and in compliance with the data protection provisions contained in these GTC. By using the services provided by the Service Provider, the Customer consents to the transfer of the provided data to the data processor.


14.9. The Service Provider is not responsible for the information provided by the Client. If the Service Provider becomes aware that the information violates the rights of a third party or the law, or violates these data protection rules, or causes damage by not complying with the data protection rules, the Service Provider has the right to take the necessary legal measures, in cooperation with the relevant authorities. If the Client has provided third party data to use the service, or has caused damage in any way while using the website, the Service Provider is entitled to claim compensation.


14.10. In order to avoid unauthorized access and disclosure, ensure the accuracy of data and ensure the most appropriate use of data, the Service Provider preserves and secures the information collected online using appropriate physical, electronic and technical methods.


14.11. Name of data controllers:
• Service provider
• Courier services:
o GLS General Logistics Systems Hungary Parcel Logistics Ltd. (GLS Courier Service) (address: 2051 Alsónémedi, GLS Európa u. 2.; Telephone number: +36 29 88 66 70);


14.12. The Service Provider shall keep a data transfer register on the transfer of personal data provided by the Customer to courier service providers in order to verify the legality of the data transfer and to inform the data subjects, which shall include the date of the transfer of personal data processed by the Service Provider, the legal basis and recipient of the data transfer, and the definition of the scope of the transferred personal data. The Service Provider shall retain the data included in the data transfer register for 5 (five) years.

16. Use of cookies


15.1. Data processed as a result of using the web store


Use of Cookies When visiting the Web Store, text files (hereinafter: Cookies) are saved on the Customer's computer. The Data Controller mainly uses so-called Session Cookies, which are deleted immediately when the browser is closed. These can be used to display the contents of the shopping cart while browsing any page, where the Customer can read how many items have been added to the shopping cart so far and what their current total price is. These text files do not contain personal data. In addition, the Data Controller also uses cookies that are used during multiple visits. These cookies do not contain address data (such as the Customer's name, email address, etc.) or other personal data, only the following data:


15.2. Buyer's IP address


These Cookies mainly ensure that the offer of the Data Controller's Web Store is more user-friendly, more efficient and more secure. Thanks to these files, it is possible, for example, to display information on the website that specifically meets the interests of the Buyer. The sole purpose is to adapt the offer to the Buyer's needs as best as possible and to make browsing as comfortable as possible. It is not possible to identify the Buyer with these Cookies.
Of course, the browser can be set so that it does not save Cookies used during multiple visits to the hard drive, but only by using cookies can the Buyer fully use and enjoy certain functions of the Web Store. For example, if you add goods to the cart, the server reads the cookie code and thus notes that the goods belong to the Buyer's cart. If the Buyer visits other websites after visiting the Web Store for shopping and then returns to shopping, everything that was previously included in the cart remains in the cart. This service is possible, for example, only by allowing the use of cookies. Therefore, the Data Controller recommends that the Buyer leave Cookies enabled.
You can usually view and delete Cookies at any time by selecting the settings function of your web browser; you can get more information about this from the “Help” function of your web browser.


15.3. Use of Google Analytics


Our website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics also uses cookies, text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookies about your use of the website is usually transmitted to a Google server in the USA and stored there. However, your IP address will be shortened beforehand if you are located in a member state of the European Union or in another state that is a party to the Agreement on the European Economic Area. Only in special cases will the full IP address be transferred to a Google server in the USA and shortened there. Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website use. The IP address transmitted by your browser within the framework of Google Analytics will not be combined with other Google data. You can prevent the storage of cookies by setting your browser accordingly.


15.4. Google AdWords remarketing


During visits to our site, one or more cookies – i.e. small files containing a string of characters – are sent to the visitor's computer, which allows their browser to be uniquely identified. These cookies are provided by Google and are used through the Google Adwords system. These cookies are only sent to the visitor's computer when visiting certain sub-pages, so they only store the fact and time of visiting the given sub-page, and no other information. External service providers, including Google, use these cookies to store if the user has previously visited the advertiser's website, and based on this, they display advertisements to the user on the websites of external service providers, including Google, partners.

17. Other provisions

16.1. The web store is an information system based on PHP, its security level is adequate, its use does not pose any risk, however, the Service Provider recommends the following precautions:


• use of virus and spyware protection software with up-to-date databases,
• installing operating system security updates
16.2. The Service Provider is entitled to unilaterally modify the terms of these GTC at any time.

18. What do you need to know about our 2+1, pay two, get three promotion?


The cheapest product purchased in this way – the one we give away for free – cannot be exchanged. There is also no option for the customer to return the other 2 products purchased within the scope of the promotion and claim a refund, while keeping the gift product.


If all three products need to be replaced, this can be requested within 14 days of receipt of the products, based on the exchange clause.